Help & Support

Welcome to the Annes Matlådor Help & Support page! We’re here to ensure your experience with us is as smooth and enjoyable as possible. Below you’ll find answers to common questions and useful information to assist you. If you can’t find what you’re looking for, don’t hesitate to reach out to our customer service team!

1. How Do I Place an Order?

Ordering your meal boxes is simple! Follow these steps:

  1. Browse through our menu and add your chosen meal boxes to your cart.
  2. Once you’re ready, go to the checkout page.
  3. Enter your delivery information and choose your preferred payment method.
  4. Review your order and confirm your purchase.
  5. You will receive a confirmation email with your order details and estimated delivery date.

2. Can I Change or Cancel My Order?

If you need to make changes to your order, such as modifying the items or canceling it, please contact us as soon as possible. We can only process changes or cancellations if the order has not been shipped yet. If the order is already on its way, we cannot make any modifications.

To make changes or cancel your order, contact us via email at support@annesmatlådor.se or call us at 073-998 9377.

3. What Should I Do if I Have an Issue with My Order?

We want to make sure you’re completely satisfied with your meal boxes. If something is wrong with your order, such as missing items, incorrect meals, or delivery issues, please let us know right away. Our customer service team will resolve the issue as quickly as possible.

You can contact us by:

4. How Can I Track My Order?

Once your order has been shipped, you will receive a tracking number via email to follow your delivery’s progress. You can track your order status on our website or through the delivery carrier’s tracking system.

If you haven’t received tracking information, please check your spam folder or contact us for assistance.

5. What Payment Methods Do You Accept?

We offer several payment options to make your checkout experience as convenient as possible:

  • Credit & Debit Cards (Visa, MasterCard, American Express)
  • Swish (mobile payment)
  • Bank Transfer
  • Invoice (for corporate clients)

For more information, please visit our Payment Page.

6. Do You Offer Special Dietary Options?

Yes, we offer a variety of meal options to accommodate different dietary needs:

  • Vegetarian
  • Vegan
  • Gluten-Free
  • Lactose-Free

You can find the available options for each meal box on our menu. If you have specific dietary concerns, feel free to contact us directly, and we’ll help you find the best meal options for your needs.

7. How Should I Store My Meal Boxes?

Our meal boxes are designed for easy storage and freshness:

  • In the fridge: Our meals typically stay fresh for 3-4 days in the fridge.
  • Freezing: If you’re not able to consume them within that time frame, we recommend freezing them for longer storage.

Please refer to the packaging for specific storage instructions for each meal.

8. How Do I Contact Customer Service?

If you have any questions or need assistance, our customer service team is here to help:

We aim to respond to all inquiries within 24 hours.

9. Can I Order Meal Boxes for My Company or Event?

Yes! We offer special bulk orders for businesses and events. Whether you’re ordering for your employees, a team event, or a large gathering, we can provide meal boxes tailored to your needs. For more information or to place a corporate order, please contact us at support@annesmatlådor.se or call 073-998 9377.

10. How Can I Subscribe to Regular Deliveries?

We offer subscription services for customers who want to receive regular meal deliveries. Simply choose your meal boxes, select a delivery frequency (weekly, bi-weekly, monthly), and we’ll take care of the rest. You can cancel or modify your subscription anytime.

For subscription inquiries, please contact our customer service team.

11. Are Your Meal Boxes Organic?

We strive to offer organic and sustainable ingredients wherever possible, but not all of our meals are 100% organic. We clearly mark organic options on our menu for your convenience.

For specific questions about a meal’s ingredients, please check the product page or reach out to us for more detailed information.